We are very sorry if you received a package/product that was damaged. Please feel free to give us a call if you are not satisfied with your pie. Although we do not offer refunds, we may replace your pie, depending on the circumstance. If a replacement is given for a shipped pie, the cost of shipment for the replacement pie will be billed again at the customer’s expense.

Considering all of the issues that could happen in the shipping process, we highly suggest that every customer purchases route protection at checkout. If the route protection is purchased, you will receive a full refund of your entire purchase that otherwise would not be covered. If you insure your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here to receive your refund.

All of our product is shipped out through Fedex with dry ice, we offer 2 types of shipping, ground delivery and overnight. For the time being, ground delivery is only available to customers who live in texas. With the current heat conditions, the product being shipped out of state needs to be overnighted so it arrives in tip top shape!

Holiday season is our busiest time of the year. Our team works very hard to keep up with the volume of orders. We highly recommend placing your orders in advance so it does not arrive late or we run out of the product you’re wanting.

We ship all over the country, but we unfortunately do not ship to PO/FBO/APO boxes. It is our mission to provide our customers with the service they deserve, and these are serviced by the US Postal Service and exact delivery cannot be guaranteed.

If you would like to ship to multiple addresses, click on the item you want to ship and select ship to someone else for each item that you want to ship out. If you want to send more than one of the same item(s), please add each one separately. Once you're done adding items to your cart, you will be prompted to put in the address information for each person during the checkout process

If you would like to cancel an order, please make sure it is done before it leaves our facility and is shipped out. Please contact us at 512.263.9305 or customercare@tootiepieco.com to begin the cancellation process. For canceled orders, you may choose to receive store credit or have the funds returned to your original form of payment.