Refund policy

 

We guarantee a quality product delivered straight to your door. Due to the perishable nature of our products, it's necessary for us to ship to you within 2-3 days. Our products are always packaged so they will arrive in optimal condition. Each perishable item leaves our facility frozen, packed in an insulated box with dry ice, and will arrive to your doorstep in a partially frozen to thawed state.

 

 

We do know that sometimes things happen and a claim for a refund or exchange needs to be made. Any item that you deem unsatisfactory due to a shipping-related issue will be replaced or refunded upon your request when you alert us of the problem within 7 business days of having received your order. Purchased Route Protect and need to file a shipping issue? File here 

 

If you didn't choose Route claims will be handled on a case-by-case basis. Our goal is to process your return or refund request as quickly as possible.