1. What are your hours of operation and where are you located?
Our hours of operation are 9am-6pm Monday-Friday; we are currently not open on the weekends. Our facility is located just outside of Boerne, Texas off the IH-10 West feeder road. Please see our map for further directions and call 210.737.6600 if you need any further direction.

2. How can I get Tootie Pies?
The easiest way to get a Tootie Pie is to order online and let us send it straight to you or your recipient’s home or place of business. You can also call us at 210.737.6600 to place an order.
If you are in the Boerne area, we would love to have you stop by to pick up pies at our store. If we’re too far from you, Tootie Pies are being carried and served by the slice in select restaurants throughout Texas, Oklahoma, and Louisiana (more states coming soon!). If your favorite spots aren’t carrying it, ask them to!

3. Where can I send Tootie Pies?
Tootie Pies can be shipped anywhere in the United States. Additional fees apply for Hawaii and Alaska, please call 210.737.6600 for more info.

4. How are pies packaged and shipped to my home, friends or family?
Our pies are carefully packaged in an insulated shipping container to maintain the integrity and freshness of the pies. Some pies include ice packs to extend the frozen state of the pie. The pie box is attractive and fun. Every package contains our heating/serving instructions, greeting card (if applicable), and our information brochure. All pies must reach their destination within 1 or 2 days. Each pie leaves our facility frozen and will arrive in a thawed state. Upon arrival, you can: Serve Immediately - follow our heating/serving instructions for fruit pies. Refrigerate - for eating a bit later, or Freeze - for a future occasion. When shipping to a residential address, the carrier will typically leave the package at the front door, but it is at the driver's discretion to hold for a signature, which can delay delivery. If you are shipping to a commercial address, the driver will require a signature at the time of delivery during normal business hours. For further details or any additional questions, please contact us by phone or e-mail.

5. Can I include a message and select when I want the pie to arrive?
During the checkout process you can provide a personal greeting for the recipient and select a desired arrival date. We will place your greeting on a card that will be seen immediately upon opening the box. Also during checkout, you will have the opportunity to select available arrival dates for your pie(s). We will then schedule shipment appropriately.

6. How do I send multiple pies to different recipients and addresses within one order?
This is a new feature offered on our website. Simply select the flavor and enter the number of pies you would like to send and proceed to the checkout page. During the checkout process, you will be able to match the pie to the desired address.

7. How far in advance should I place my order for a shipped pie?
We ask that you place your order as far in advance as possible. The daily cutoff time for shipment is 12 P.M., and the calendar will show you available dates based on this cutoff. During the holiday season same-day processing may not be available due to high volume and scheduling. For further details or any additional questions, please contact us by phone or e-mail.

8. What do I need to do when I receive my pie?
No Baking Required. All Tootie Pies are fully baked and frozen in the same day to capture maximum freshness. Upon arrival, you can grab a fork and dig in, store in the refrigerator for up to a week, or freeze for longer periods of time until you are ready to enjoy.

Questions about shipping?
Detailed Shipping Information

To prepare and Serve the pie once frozen:
For the best results, thaw overnight in your refrigerator with plastic wrap on the pie. For the quickest thawing process, remove plastic wrap and place on the counter. Fruit pies and Lemon Velvet Pie will take approximately 2 hours to thaw, while all other pies will take about 30 minutes to an hour, depending on the room temperature. Our pies are baked in 11" tins, so these aren’t your average sized pies. Depending on the appetites, you can serve 8, 10, 12, or even 20 people.

To warm fruit pies in a conventional oven, follow these simple steps:

Remove plastic wrap and thaw.

Preheat oven to 325 degrees

Place on baking sheet and leave in the oven for 45 minutes or until heated through.

Cover crust with foil if needed to prevent additional browning.

Remove from oven and serve warm Tootie Pie for all to enjoy! And don’t forget the ice cream!

To warm pies in the microwave oven, follow these simple steps:
Slice and remove a piece from pie pan. Place on a microwave safe plate.
Heat on high for up to 1 minute or until it reaches your desired temperature.
Since all microwaves heat differently, this is only a guideline. Be careful as the filling could be very hot or have hot-spots.
Always store unused portions in the refrigerator.